FAQ
What methods of payment do you accept?
We currently accept the following methods of payment: Visa, MasterCard, and PayPal. We do not accept Cash, CODs, checks, credit card gift cards (unless bank issued), or money orders.
How do I return my order?
If for any reason, you are not satisfied with the products you received from us, you can return them to us; and, we will credit your order. At this time, Brands Shoes Warehouse does not offer exchanges. We suggest you return the item(s) and place a new order in the appropriate size on BSW. Below are the instructions for returning by mail.
- Merchandise must be returned in its original unworn condition and received WITHIN 30 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted. BSW reserves the right to refuse worn or damaged merchandise.
- Pack the merchandise in its original packaging or appropriate carton. Enclose the completed packing slip found on the back of the original invoice.
- Complete the enclosed return form. Peel and stick both the pre-printed address label AND the provided pre-paid UPS shipping label; on the outside of the carton. Please keep your shipping receipt number for reference and tracking.
- A credit for the value of the returned merchandise will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.
When will I receive a refund?
Returns will be refunded to the original card used to purchase the item(s). Please note: A return shipping charge of $5.00 will be deducted from your refund. Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.
How do I return a defective item?
We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.
Definition of a defective product:
- A Defective Product is an imperfection in a product that has a manufacturing or design defect
Examples of what is not considered defective:
- Worn stitching, worn soles or frayed webbing due to normal wear
- Damage that is a result from misuse, normal wear and tear or damage occurred during storage
- Broken or damaged laces, lace retention devices and worn soles
- Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples
- Improper fit. Fit is the responsibility of the owner and should be assured within return window
- Comfort issues
How can I unsubscribe from your mailing list?
Simply click on the "unsubscribe" link at the bottom of any email that is sent to you.
How long does processing and shipping take?
The time it takes for you to receive your order will depend on your location, the item(s) ordered, and the shipping speed you selected. All shipments take place in two stages: processing and transit.
Processing
Processing and packing times are estimated 24-48 hours. This excludes orders placed on the weekend.
Transit
- Standard delivery service 3-9 business days
- Express delivery service 1-2 business days
Time frames are dependent upon order date and your location.